Shaw Business SmartVoice – A flexible comprehensive phone solution built for your business.
Shaw Business SmartVoice is an enterprise grade, cloud-based, communication solution built with small, medium, businesses in mind. A fully managed, flexible and feature rich communications system. Choose how you want to answer your calls, selecting from your desk phone, mobile device or computer. Mobile applications allow increased flexibility of communication on the go, meaning you’re always connected to your business, from wherever you are.
Communication unified across your business
Answer your important calls effortlessly
Multi-ring enables your office phone to ring at the same time as other assigned numbers or devices, so no important call goes unnoticed.
Provide exceptional customer service with auto attendant. Your callers are greeted with a professionally recorded message that directs their call to the right recipient.
Mobilize your workforce
Easily transition phone calls between your office phone and cell phone, with the press of a button.
Arrange a video call, chat or share documents with ease, meaning remote collaborative work can be done easily.
Focus on your business, not your voice solution
Add or remove seats, paying only for what you need, with no hardware costs or fixed infrastructure costs.
Automated agent updates delivered from the cloud service ensures the newest information is downloaded to the devices and is always up to date.
Unified communications features |
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Instant Messaging Cut down on email clutter and voicemail by having instant chats. | |||||
Presence Know the status of coworker’s availability, be in control of when others can communicate with you | |||||
Multi Conference Instantly connect without booking resources, create a team conference by bridging up to six users into a single conference call. | 3 Users |
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| 3 Users |
Desktop Sharing Increase office collaboration by sharing your work with coworkers. | |||||
Call Pull Have the freedom to leave your desk, move a call from one device to another without having to place the caller on hold. | Between desk phone and PC/Mac software | Between PC/Mac software and smartphone app | |||
Mobile App Accessibility on iOS and Android mobile device and tablets. | |||||
Video Conferencing Feel like you’re working in the same office as remote coworkers with face to face collaboration.
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Online Portal No need to be in the office to make changes to feature and setting, make changes from anywhere you access the Internet. |
Shaw Business SmartVoice Features |
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Do not Disturb Stay focused on important tasks, direct calls automatically to voicemail or to a fellow coworker. | |||||
Network Based Preferences Have less to remember. Speed dials, previous inbound and outbound calls and more are not just at your desk phone, but any phone you log into thought the office or any device you use with Shaw Business SmartVoice Client. | |||||
Voicemail to Email Never miss a call, be notified and listen to voicemail via email. | |||||
On Hold Messaging Upsellcustomers with custom messaging, or entering them with music while they wait. |
Add-on’s |
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Meet Me Conference Connect with coworkers and customers from anywhere, anytime with dedicated conference line that handle large group of participants. | Available | Available | Available | Available | Available |
Auto Attendant Ensure important clients are not left to voicemail, forward calls seamlessly to employees or departments. | Available | Available | Available | Available | Available |
Call Queuing Answer customer call in the order they were received, which helps minimize busy signals and unanswered calls. | Available | Available | Available | ||
Reception Console Increase professionalism and ensure calls aren’t missed with a full receptionist solution including busy lamp field shared call appearances and online web portal. | Separate receptionist package available | ||||
Call Recording Record, store and playback calls for tanning, compliance or quality purpose. | Available | Available | Available | Available | Available |